FAQs

 

When will I receive my tracking number?

You will usually receive your tracking number within 3 to 5 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

5-15 Days, though occasionally this could be longer due to cultural holidays or stock-taking periods.

What is the exchange/return policy?

We have a 14 day refund policy. If you have any problems with our products, please contact us to begin a return/refund.

Any other questions?

Please contact us at support@kawaiipigeon.com